SHIPPING & RETURNS

Shipping Policy

Once your order is processed, it takes approximately:

6 – 8 weeks for Timber Shutters

3 weeks for Roller Blinds

3 weeks for Sheer Curtains

3 weeks for PVC Shutters

The above timeline is a general guide and true for 99% of cases.
If however, we experience an unforeseen hold up, we will inform you as soon as we are aware of it.

We offer FREE shipping Australia wide!

What happens if my order is damaged in transit?

It doesn’t happen often, but on the odd occasion when your products may be damaged during transit we ask that you inspect and report any damage to us via email within fivedays of receiving delivery so we can make arrangements for you.

If we’re not notified within this period, we’re unable to offer a refund or replacement of goods. 

Please refer to our Terms & Conditions for further details.

Return & Exchange Policy

We manufacture our shutters using the highest quality machinery, timbers and paints.

Our timber shutters are covered by a 15-year structural warranty.
This warranty is extended to you as the original purchaser, for as long as you own the shutters in a residential application.

Our product warranty states your shutters will be free from defects in material and workmanship for this period of time.
For further details, please refer to our Product Warranties Policy.

Our shutters are custom made to your specifications, so they are unsuitable for re-sale.

Please ensure you check all details thoroughly before finalising your order.

If it is deemed that the fault was made in production of the product, the product will be remade and replaced in full at no extra charge.  Please see our Terms & Conditions for more info.

Our product guarantees cover you against any defects or production errors and if the product is deemed faulty, we will replace it, free of charge.

While we cover faulty products and delivery damage, our guarantee does not apply to a change of mind on your order

CONTACT

 

1300 910 435

Monday - Friday

9am - 5pm

If in doubt, give us a shout! 

If you need a hand outside
of hours, send us an email
and we'll get back to you
as soon as we can.

PAYMENTS ACCEPTED

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 © 2020 Shades by You
PAAK Pty Ltd ABN 16 615 054 718

All Rights Reserved

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