TROUBLESHOOTING

Question 1

I need to swap the chain control sides

Answer

If you've accidently ordered the chain control on the wrong side, you can switch the side manually. Simply pry off both ends of the roller blind (you may need to use a slot head screw driver) Swap them around and insert firmly.

Question 2

There's a kink in my roller blind fabric

Answer

As the blind may have be sittiing idle for a period of time, a curve or kink may have formed in the fabric. This will relax over time. You can help this process along by keeping the blind down in a warm environment.

Question 3

My blinds roll down, but are difficult to roll back up

Answer

This may be due to too much tension within the chain winder. Try removing the blind from the bracket. Turn the pin end clockwise until it no longer turns (this adjusts the tension of your blind). Place the blind back in the bracket, pin end first. Your blind should now operate as intended.

Question 4

My blind chain is grinding/scraping when I roll it down

Answer

Ensure the chain cover (at the chain end of the roller blind) is facing towards the ceiling (directly up). If it's not, remove the blind and fix the cover. If the cover is skewed, this can mean the chain scrapes against the cover as the blind goes up and down. If the cover is facing up and the chain is still not operating optimally, please email us a photo outlining the issue and we will asses from there.

Question 5

My curtains have creases

Answer

As your curtains have packaged for post, your curtains may have a few creases. These will fall out over time, you can however speed up this process with a gentle steam.

Question 6

I don't have enough runners

Answer

Your tracks are pre-fitted with runners to suit the curtain ordered. Work along the track from left to right to double check no runners have been missed. If you still find there are runners missing, please email us with photos so that we can asses.

Question 7

My face fit curtain is dragging on the blind / obstruction behind it

Answer

Our standard face fit brackets have a 60mm projection. If you receieve your curtains and they do not clear the necessary obstructions, please email us a photo and we will arrange for longer ones to be sent out to you.

Question 8

My curtains have creases

Answer

As your curtains have packaged for post, your curtains may have a few creases. These will fall out over time, you can however speed up this process with a gentle steam.

Question 9

I don't have enough runners

Answer

Your tracks are pre-fitted with runners to suit the curtain ordered. Work along the track from left to right to double check no runners have been missed. If you still find there are runners missing, please email us with photos so that we can asses.

Question 10

My face fit curtain is dragging on the blind / obstruction behind it

Answer

Our standard face fit brackets have a 60mm projection. If you receieve your curtains and they do not clear the necessary obstructions, please email us a photo and we will arrange for longer ones to be sent out to you.

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1300 910 435

TROUBLESHOOTING

Roller Blinds

I need to swap the chain control sides

There's a kink in my roller blind fabric

My blinds roll down, but are difficult to roll back up

My blind chain is grinding/scraping when I roll it down

Shutters

My curtains have creases

I don't have enough runners

My face fit curtain is dragging on the blind / obstruction behind it

Sheer Curtains

My curtains have creases

I don't have enough runners

My face fit curtain is dragging on the blind / obstruction behind it