I need to swap the chain control sides
If you've accidently ordered the chain control on the wrong side, you can switch the side manually.
There's a kink in my roller blind fabric
As the blind may have be sittiing idle for a period of time, a curve or kink may have formed in the fabric.
My blinds roll down, but are difficult to roll back up
This may be due to too much tension within the chain winder.
My blind chain is grinding/scraping when I roll it down
Ensure the chain cover (at the chain end of the roller blind) is facing towards the ceiling (directly up).
Muliple panels on a single window
My Hinges are scraping/catching on the frame or sill
I need help with putting together my frame
My shutters don't fit/are too small
Typically if the shutter doesn't fit its measured incorrectly or the windows are mixed up.
I need help attaching my shutters to the frames
My curtains have creases
As your curtains have packaged for post, your curtains may have a few creases.
I don't have enough runners
Your tracks are pre-fitted with runners to suit the curtain ordered.
My face fit curtain is dragging on the blind / obstruction behind it
Our standard face fit brackets have a 60mm projection.
For all other enquires, please send us an email (with any photos that may help)
so that we can assist you!